We are more assured that all of our products on the website come with a highly accurate specification and information, so as to avoid confusion.

General Refund/Reprint Policy

If the downloaded output you receive has not met your requirements, please contact pixsuit by email support@pixsuit.com or whatsapp or call us within 24 hours from downloading your files. If you do not contact us within this time frame we will assume that your output was satisfactory upon receipt and will be under no obligation to provide a refund or redownload.

Once you have contacted us, we will then determine if a Re-download or Refund is appropriate according to the pixsuit terms of use, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or redownload.

Refunds will be processed immediately and will add back to your Pixsuit wallet. While we are committed to customer satisfaction, we do have some specific refund, reprint and cancellation options for certain cases

Canceling After Download

Should you need to cancel after download? Unfortunately, that cannot be possible. Suggesting you to confirm the order from your customer to avoid confusion about the order before downloading from Pixsuit.

If your downloaded files are corrupted or not usable at all then we may be able to recover files from our side or in worst case will refund your full amount into Pixsuit wallet.